bat77 Privacy Policy

bat77 takes its obligations regarding the privacy and security of your personal data seriously. This Privacy Policy has been prepared to provide Pakistani players — and all other users of bat77 — with a clear, honest, and detailed explanation of how bat77 handles personal information throughout the account lifecycle: from first registration through to account closure and the expiry of mandatory data retention periods.

This Privacy Policy should be read alongside bat77's Terms and Conditions and Responsible Gaming Policy, both of which contain additional provisions relevant to how bat77 manages certain categories of player data. Where a specific provision in another bat77 policy document addresses a data handling matter, that provision supplements rather than replaces the content of this Privacy Policy.

bat77 operates as an online casino and sports betting platform primarily serving players in Pakistan, offering services including cricket betting, live dealer casino games, video slots, crash games, and mines. The nature of these services requires bat77 to collect and process certain categories of personal and financial data to operate lawfully, deliver the services you request, and meet its obligations under applicable gaming and financial regulation.

bat77 is the data controller in respect of personal data collected from players through the bat77 platform at bat77.asia. As data controller, bat77 determines the purposes and means by which personal data is processed and bears primary responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all privacy-related enquiries, data subject requests, and data protection concerns, players may contact bat77's designated privacy contact at:

• Email: [email protected] (subject line: Privacy Request)
• Live Chat: Available 24/7 on the bat77 platform

bat77 aims to respond to all privacy-related requests within 15 business days of receipt, and in no event later than 30 calendar days, in accordance with applicable data protection standards.

bat77 collects the following categories of personal data in connection with your use of the platform:

bat77 collects personal data through the following channels and mechanisms:

• Account Registration: When you create a bat77 account, you provide Identity Data and Contact Data directly. This data is submitted through the bat77 registration interface.
• KYC Verification: When bat77 requests identity or age verification, you submit KYC Documents directly to bat77's verification team via the account portal or by email.
• Deposit & Withdrawal Transactions: When you transact via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, Financial Data relevant to that transaction is captured by bat77's payment processing systems.
• Platform Usage: Gaming Activity Data and Technical Data are collected automatically as you use the bat77 platform — when you place bets, spin slots, play live casino games, access your account, or navigate the site.
• Customer Support Interactions: When you contact bat77 via live chat or email, Communications Data is captured and stored.
• Cookies and Similar Technologies: bat77 uses cookies and similar tracking technologies on its website as described in Section 7 of this Policy.
• Third-Party Sources: In certain circumstances, bat77 may receive data about you from third-party sources — such as payment processors confirming transaction status, or fraud prevention databases — to verify your identity, detect fraud, or comply with AML obligations.

bat77 processes your personal data only where there is a valid legal basis for doing so. The primary purposes for which bat77 processes personal data, and the legal basis for each, are as follows:

bat77 does not rely on consent as the legal basis for processing that is necessary to deliver the core bat77 service — such as account management, payment processing, and KYC. Consent is relied upon only for optional processing activities, primarily marketing communications, and may be withdrawn at any time without affecting your ability to use bat77.

bat77 does not sell, rent, or commercially exploit your personal data. bat77 shares your personal data only in the following strictly defined circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the Financial Data necessary to process your deposit and withdrawal transactions. These parties process your data as independent data controllers under their own privacy frameworks and are subject to Pakistani and international financial regulation.
• Game Providers: Third-party game providers (such as live casino studios and slot software developers) receive the minimum data necessary to deliver their games to your device and to record game outcomes. Game providers do not receive your full identity or financial data.
• KYC & Identity Verification Partners: Where bat77 uses a third-party verification service to assist with KYC, that provider receives Identity Data and KYC Document data solely for the purpose of verification. Such providers are bound by strict confidentiality and data processing agreements.
• Fraud Prevention & AML Services: bat77 may share data with fraud prevention databases and anti-money laundering screening services as required by its compliance obligations.
• Regulatory & Law Enforcement Authorities: bat77 will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required to do so by law — including in connection with a lawfully issued court order, subpoena, or regulatory direction.
• Corporate Transactions: In the event of a merger, acquisition, or sale of bat77 or its assets, player data may be transferred as part of that transaction. bat77 will notify affected players via email prior to any such transfer and will ensure the acquirer commits to privacy standards at least equivalent to those set out in this Policy.

bat77 uses cookies and similar technologies (including local storage and session storage) on the bat77 website to support the operation of the platform, remember your preferences, and — where you have consented — to analyse how players use the site so that it can be improved. The categories of cookies used by bat77 are:

• Strictly Necessary Cookies: Required for the bat77 platform to function. These include session authentication cookies that keep you logged in during your gaming session, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences, such as language settings and display options, so you do not need to reset them on each visit.
• Analytical Cookies: Collect anonymised data about how players navigate the bat77 platform — such as which pages are visited most frequently and where players encounter difficulties — to help bat77 improve the user experience. bat77 uses only privacy-respecting analytics tools for this purpose.
• Security Cookies: Assist bat77's fraud detection systems by identifying unusual device or session behaviour that may indicate account compromise or bot activity.

You may manage your cookie preferences through your browser settings. Note that disabling Strictly Necessary Cookies may prevent you from accessing certain parts of the bat77 platform. bat77 does not use third-party advertising or tracking cookies.

bat77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. The general retention principles applied by bat77 are as follows:

• Active Accounts: Personal data is retained for the full duration of your bat77 account relationship.
• Post-Closure Retention: Following account closure — whether voluntary or by bat77 — bat77 retains your Identity Data, Financial Data, Gaming Activity Data, and KYC Documents for a minimum of 5 years to comply with anti-money laundering and gaming regulatory retention obligations. This period may be extended where a legal hold, regulatory investigation, or court proceeding requires retention of specific data beyond the standard period.
• Communications Data: Live chat transcripts and email correspondence are retained for 3 years from the date of the interaction, or for the duration of the account relationship if longer.
• Marketing Data: Records of your marketing consent or opt-out status are retained for 3 years from the date of the relevant consent action.
• Technical Data: Log data and IP address records are retained for 12 months from collection, subject to any extended retention required by fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, bat77 will securely delete or anonymise your personal data in accordance with its data disposal procedures. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

bat77 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption: All data transmitted between your device and bat77's servers is encrypted using TLS (Transport Layer Security). Sensitive data at rest — including financial data and KYC documents — is stored using AES-256 encryption.
• Access Controls: Personal data is accessible only to bat77 staff and authorised third parties who have a legitimate need to access it in order to perform their role. Access is controlled through role-based permissions and audit-logged.
• Two-Factor Authentication: bat77 encourages all players to enable two-factor authentication (2FA) on their accounts. bat77 staff with access to player data systems are required to use 2FA.
• Penetration Testing & Security Reviews: bat77's platform and data systems undergo regular security reviews and penetration testing conducted by qualified security professionals.
• Incident Response: bat77 maintains a documented data breach response procedure. In the event of a data breach likely to result in risk to your rights, bat77 will notify you and relevant authorities within the timeframes required by applicable law.

bat77 recognises and respects the following rights in relation to your personal data. All requests should be submitted to [email protected] with "Privacy Request" in the subject line, from the email address registered to your bat77 account.

bat77 is strictly an adults-only platform. Access to bat77's services — including account registration, deposits, and all gaming products — is prohibited for any person under the age of 21 years. bat77 does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the bat77 KYC process. Where bat77 discovers or has reasonable grounds to believe that an account is registered to or operated by a person under 21 years of age, it will:

• Immediately suspend the account and block all access.
• Void any bets placed and withhold any winnings attributed to gaming activity carried out during the period of underage access.
• Securely delete the personal data of the minor, subject to any legal reporting obligations that require retention of evidence of the underage access event.
• Report the matter to relevant authorities where required by applicable law.

bat77 operates as a platform serving Pakistani players but may store or process data on servers or through service providers located outside of Pakistan. Where personal data is transferred internationally, bat77 ensures that such transfers are carried out subject to appropriate safeguards that provide an equivalent level of protection to that which would apply within Pakistan. These safeguards may include:

• Contractual obligations binding the recipient to data protection standards equivalent to those applied by bat77.
• Transfer to jurisdictions recognised as providing an adequate level of data protection under the applicable international framework.
• Standard contractual clauses approved under the relevant international data protection framework.

If you would like further information about the international transfer safeguards applied by bat77 in respect of your personal data, please contact bat77 at [email protected].

bat77 collects and processes certain data specifically in connection with its responsible gaming obligations. This includes data relating to deposit limits you have set, self-exclusion requests, loss limit configurations, and any internal responsible gaming flags raised by bat77's monitoring systems in connection with patterns of play that may indicate problem gambling behaviour.

Responsible Gaming Data is treated with the highest level of confidentiality within bat77. It is not shared with third parties for commercial purposes and is accessed only by bat77 staff directly involved in player protection and responsible gaming support. This category of data is processed on the legal bases of legal obligation, vital interests, and legitimate interests in player protection.

Self-exclusion records are retained indefinitely, even following account closure, to ensure that exclusion decisions are honoured in the event of any future re-registration attempt. This retention is a fundamental requirement of responsible gaming best practice and may be a legal obligation under bat77's operating framework.

For more detailed information on bat77's responsible gaming tools, please visit the Responsible Gaming page.

Where you have provided consent, bat77 may contact you with information about bat77 promotions, bonus offers, new game launches, cricket betting markets, and other bat77 updates. bat77 sends marketing communications by email and, where you have provided your Pakistani mobile number and consented, by SMS.

You may withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link included in every bat77 marketing email.
• Updating your communication preferences within your bat77 account settings.
• Contacting bat77 support at [email protected] and requesting removal from marketing communications.

Withdrawal of marketing consent does not affect bat77's ability to contact you with essential service communications — such as withdrawal processing updates, account security alerts, KYC document requests, or policy change notifications. These communications are sent on the basis of contract or legitimate interests and are not optional.

bat77 reviews this Privacy Policy at regular intervals and may update it from time to time to reflect changes in applicable law, changes in bat77's data processing practices, or changes to the bat77 platform and services. The "Last Updated" date at the top of this Policy will be revised whenever a change is made.

Where any update constitutes a material change to this Privacy Policy — meaning it significantly alters the nature of the data bat77 collects, the purposes for which it is used, or the rights available to you — bat77 will provide not less than 7 days' advance notice of that change by email to the address registered to your bat77 account. Continued use of bat77 following the effective date of a policy update constitutes your acknowledgment of the updated terms.

Minor updates — such as typographical corrections, clarifications that do not alter substantive meaning, or updates required to reflect changes in applicable law effective immediately — may be published without advance notice, with the "Last Updated" date reflecting the date of publication.

If you have any questions, concerns, or requests relating to this Privacy Policy or to bat77's handling of your personal data, please contact bat77's privacy team using the details below. bat77 is committed to responding to all privacy-related communications promptly and in good faith.

• Email: [email protected] (subject line: Privacy Request)
• Live Chat: Available 24/7 on the bat77 platform
• Agent Hours: 9 AM – 12 AM Pakistan Standard Time (PKT)

Please include your full name and the email address registered to your bat77 account in all privacy-related correspondence to enable bat77 to identify your records and respond efficiently. bat77 aims to resolve all privacy queries within 15 business days of receiving a complete request.

This Privacy Policy was last reviewed and updated in January 2026 (Version 2.4). bat77 — Pakistan's premier online casino and sports betting platform.